Returns & Refunds

Our 100% Guarantee

We want you to be completely delighted with your purchase and gushing with praise! At Pure Sanctum, you can buy with confidence - we offer a 100% satisfaction guarantee. If you're not completely satisfied with the quality of our products, you may return them within 30 days with proof of purchase

Damaged Items

Although we outsource delivery of your precious cargo to a responsible carrier, items do occasionally arrive shaken rather than stirred (i.e. damaged).  If this is the case - please send us a photo of the problem with proof of purchase.  We will ask you to return the item and you will then have the option of choosing to get a refund (excluding shipping and handling charges) or a replacement (for which additional shipping charges may apply).

 Order Cancellation and Changes

We cannot accept order cancellations or changes once an order has been processed.  We outsource shipping to a reliable service and have no ability to make changes once your order is scheduled for shipment.  That said, if you experience buyer’s remorse or have a question about your order, please contact us so that we can make sure you have a great customer experience. 


Call: USA 866 281 5561

Call: UK/Europe +44 1780 591 329


Returning an Item - Here are the steps:

  1. All returns should be by Tracked Mail.
  2. Contact us to let us know your name, your order details and the reason for your return using the telephone contact numbers or email above.
  3. We will send you a return label - although you will need to pay shipping.
  4. Pack items safely for shipping and affix a shipping label to your package.
  5. All packages must be sent through a traceable and insurable method.
  6. Keep the tracking information until your return has been processed.
  7. All returns will be credited to the original form of payment (excluding shipping and handling charges).
  8. Please allow up to 21 days for us to receive your return and process your credit.
  9. Once the return is processed, we will send an email with confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement but rest assured it will be credited back.


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